Returns & Exchanges

Due to the perishable nature of our products, Poppin Candy can only accept returns on non-food merchandise or unopened items that arrive damaged or incorrect. We strive to ensure every sweet treat reaches you in perfect condition, but we are here to help if your order isn't quite right.

Return Process

• 1.
  Inspect Your Delivery

  Upon receiving your package, please check your candies and snacks immediately for any signs of damage or missing items.

• 2.
  Contact Support

  Send an email to our support team within 48 hours of delivery including your order number and clear photos of the damaged goods.

• 3.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement.

• 4.
  Resolution

  Once approved, we will either ship out your replacement sweets at no extra cost or issue a refund to your original payment method within 5-7 business days.